[Freed] Trouble Ticket Management System

[Avneesh kumar Vats]

Try GLPI. It has all the features which you required. 

 

Avneesh 

 

________________________________

From:
freed-bounces+avneesh.vats=powergridindia.com at lists.linux-delhi.org
[mailto:freed-bounces+avneesh.vats=powergridindia.com at lists.linux-delhi.
org] On Behalf Of ravisagar at gmail.com
Sent: Tuesday, January 29, 2008 11:54 AM
To: freed at lists.linux-delhi.org
Subject: [Freed] Trouble Ticket Management System

 

Does anyone know which is a good Open-Source based Online Trouble Ticket
Management System?

It should have the following.
- MySQL/php based
- Separate Login for each client
- Separate login for each Support executive
- Client should be assigned to a particular Support executive
- Preferably some level some escalation (not necessarily)
- And all other basic features
- Various kind of Report generation is also desirable

Would appreciate if anyone can suggest me any tool.

-- 
Ravi Sagar
ravisagar.in 

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