[Freed] Trouble Ticket Management System

[rajesh sharma]

Hiya,

Try RT ticketing system. We use RT within our Systems Engineering team and It can be customized in the way you would like to be.

http://en.wikipedia.org/wiki/Request_Tracker

regards
Rajesh

----- Original Message ----
From: Somesh Jaiswal <somesh.jaiswal at gmail.com>
To: freed at lists.linux-delhi.org
Sent: Tuesday, January 29, 2008 12:59:53 PM
Subject: Re: [Freed] Trouble Ticket Management System


Hi,

Try One-or-Zero.
It fulfills all ur needs.
Check: http://www.oneorzero.com/

Check a demo on: http://www.oneorzero.com/?controller=main_general&option=main_demo


Regards,
Somesh

On Jan 29, 2008 11:54 AM,  <ravisagar at gmail.com> wrote:

Does anyone know which is a good Open-Source based Online Trouble Ticket Management System?

It should have the following.
- MySQL/php based
- Separate Login for each client
- Separate login for each Support executive



- Client should be assigned to a particular Support executive
- Preferably some level some escalation (not necessarily)
- And all other basic features
- Various kind of Report generation is also desirable




Would appreciate if anyone can suggest me any tool.

-- 
Ravi Sagar
ravisagar.in

_______________________________________________
Freed mailing list
Freed at lists.linux-delhi.org
http://frodo.hserus.net/mailman/listinfo/freed






-- 
Somesh Jaiswal






      ____________________________________________________________________________________
Be a better friend, newshound, and 
know-it-all with Yahoo! Mobile.  Try it now.  http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://frodo.hserus.net/pipermail/freed/attachments/20080129/b9bc63b5/attachment.htm