[Freed] Trouble Ticket Management System

[Raj Mathur]

On Tuesday 29 Jan 2008, ravisagar at gmail.com wrote:
> Does anyone know which is a good Open-Source based Online Trouble Ticket
> Management System?
>
> It should have the following.
> - MySQL/php based
> - Separate Login for each client
> - Separate login for each Support executive
> - Client should be assigned to a particular Support executive
> - Preferably some level some escalation (not necessarily)
> - And all other basic features
> - Various kind of Report generation is also desirable
>
> Would appreciate if anyone can suggest me any tool.

Responding to both lists, please keep replies to the ILUGD mailing list.

I use RT for trouble ticketing.

Regards,

-- Raju
-- 
Raj Mathur                raju at kandalaya.org      http://kandalaya.org/
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