[Freed] Trouble Ticket Management System

[ravisagar at gmail.com]

Does anyone know which is a good Open-Source based Online Trouble Ticket
Management System?

It should have the following.
- MySQL/php based
- Separate Login for each client
- Separate login for each Support executive
- Client should be assigned to a particular Support executive
- Preferably some level some escalation (not necessarily)
- And all other basic features
- Various kind of Report generation is also desirable

Would appreciate if anyone can suggest me any tool.

-- 
Ravi Sagar
ravisagar.in
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